BEYOND WELLNESS SHIPPING POLICY

Effective Date: November 5, 2026

Thank you for shopping with Beyond Wellness at www.thebeyondwellnessstore.com. We are committed to providing a reliable shipping experience while ensuring compliance with applicable federal, state, and local regulations.

1. Order Processing

Orders are generally processed within 2–3 business days, excluding weekends and federal holidays.

Processing times may vary during holidays, promotional events, periods of high order volume, or circumstances beyond our control.

Once an order has been shipped, customers will receive a confirmation email with tracking information when available.

2. Shipping Rates and Delivery

Shipping costs are calculated and displayed at checkout based on the shipping destination, package weight, and available shipping services.

Beyond Wellness primarily utilizes USPS and may use FedEx, UPS, or other approved carriers when appropriate.

Delivery estimates are provided for convenience and are not guaranteed unless an express delivery guarantee is expressly offered and accepted.

Beyond Wellness is not responsible for delays caused by weather, carrier disruptions, holidays, natural disasters, or other circumstances beyond our reasonable control.

3. Shipping Restrictions and Regulatory Compliance

Beyond Wellness offers hemp-derived cannabinoid products, including CBD, CBG, CBN, and full-spectrum formulations.

Products are shipped only to destinations where their sale, possession, and shipment are permitted under applicable laws and carrier requirements.

Shipping availability may vary by state, municipality, product formulation, cannabinoid content, and current regulatory requirements.

Certain states, including Idaho, Colorado, and Wyoming, may be subject to product-specific restrictions. Additional jurisdictions may be restricted or become eligible as laws and regulations change.

Beyond Wellness reserves the right to decline, cancel, or restrict orders to destinations where shipment is prohibited or cannot be completed in compliance with applicable regulations.

If an order cannot legally be fulfilled, the customer will be notified and any payment collected for unshipped merchandise will be refunded.

Customers are responsible for complying with applicable laws governing their purchase, receipt, and possession of products. This provision does not relieve Beyond Wellness of its own legal compliance obligations.

4. Domestic and International Shipping

Beyond Wellness currently ships to eligible addresses within the United States.

We do not offer international shipping.

Shipping to U.S. territories, P.O. boxes, or APO/FPO/DPO addresses may be unavailable depending on the product, destination, and carrier restrictions.

5. Order Tracking and Confirmation

Once an order ships, a confirmation email will be sent to the email address provided at checkout.

Tracking information may take up to 24 hours to become active following carrier acceptance.

Customers are encouraged to monitor tracking updates and contact the carrier regarding delivery scheduling or service interruptions.

6. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

Beyond Wellness is not responsible for delivery failures caused by incorrect or incomplete addresses supplied by customers.

If a package is returned due to an incorrect address, the customer may be responsible for additional shipping charges before the order is reshipped.

Address changes cannot be guaranteed after an order has entered processing or been transferred to the shipping carrier.

7. Lost, Stolen, or Missing Packages

If tracking indicates that an order has been delivered but the package cannot be located, customers should first verify the delivery address, check surrounding delivery areas, and contact the shipping carrier.

Customers should also notify Beyond Wellness so we can review available tracking information and assist with an appropriate carrier investigation.

Replacement or refund eligibility will be evaluated based on the circumstances, available evidence, applicable carrier coverage, and consumer protection laws.

Beyond Wellness does not guarantee replacement of packages lost or stolen after confirmed delivery, except where required by applicable law.

8. Damaged Shipments

We take care to package products securely to minimize the risk of damage during transportation.

If an order arrives damaged, please contact Beyond Wellness promptly at 916-224-7255 with the order number, photographs of the damaged product, and photographs of the packaging.

Customers should retain the original packaging and damaged merchandise until the issue has been reviewed.

Verified shipping damage may qualify for a replacement, refund, or other appropriate resolution under our return policy and applicable law.

9. Heat-Sensitive Products and Weather Conditions

Certain Beyond Wellness products, including lotions, creams, tinctures, and other cannabinoid formulations, may be sensitive to extreme temperatures.

We may temporarily delay shipment during severe weather or extreme temperatures when reasonably necessary to protect product quality.

Customers are encouraged to retrieve packages promptly after delivery and store products according to their labeling instructions.

If products arrive with suspected temperature-related damage, customers should contact us promptly for review.

10. Order Cancellations and Modifications

Customers requesting an order cancellation or modification should contact Beyond Wellness as soon as possible.

Orders that have already been processed or shipped may not be eligible for cancellation.

Approved cancellations will be refunded to the original payment method in accordance with applicable law and payment processor timelines.

11. Returns and Refunds

Returns, exchanges, and refunds are governed by our separately published Return and Refund Policy.

Nothing in this Shipping Policy limits any rights or remedies provided by applicable consumer protection laws.

12. Policy Updates

Beyond Wellness reserves the right to modify this Shipping Policy to reflect changes in business operations, carrier requirements, and applicable laws.

The policy in effect at the time an order is placed will generally govern that order, subject to applicable legal requirements.

13. Contact Information

Beyond Wellness

4420 Town Center Blvd., Suite 130
El Dorado Hills, CA 95762

Website: www.thebeyondwellnessstore.com

Phone: 916-224-7255

For questions about shipping, delivery, or order fulfillment, please contact our customer service team.

 

RETURNS, REFUNDS & EXCHANGES POLICY

Effective Date: November 5, 2026

At Beyond Wellness, we are committed to product quality, purity, and customer satisfaction. We understand that occasionally a purchase may not meet your expectations.

The following policy applies to purchases made through www.thebeyondwellnessstore.com and at our retail location, subject to applicable law.

1. 30-Day Return Policy

Customers may request a return within 30 calendar days of purchase for in-store purchases or within 30 calendar days of confirmed delivery for online orders.

To qualify for a standard return, merchandise must:

• Be unused, unopened, and in its original packaging.

• Have intact safety seals, where applicable.

• Be in resalable condition.

• Be accompanied by a receipt, order number, or other acceptable proof of purchase.

Returns are subject to inspection and approval.

2. Non-Returnable Products

For health, safety, hygiene, and product integrity reasons, the following items are not eligible for standard returns or exchanges:

• Opened or used tinctures, lotions, creams, and roll-ons.

• Opened bath products, consumables, and beverages.

• Opened pet wellness products.

• Products with broken or tampered safety seals.

• Gift cards.

• Final-sale or clearance merchandise clearly identified as such before purchase.

• Products damaged through improper use, handling, or storage after delivery.

These exclusions do not limit remedies required by law for defective, damaged, misrepresented, or incorrectly supplied merchandise.

3. Satisfaction and Product Performance

Individual experiences with wellness products may vary. Beyond Wellness does not guarantee specific therapeutic outcomes or results.

Dissatisfaction with a product's subjective effectiveness does not automatically qualify an opened or used product for a refund.

However, customers are encouraged to contact us with concerns. We may offer a discretionary exchange, store credit, or other goodwill resolution on a case-by-case basis.

4. Damaged, Defective, or Incorrect Products

If you receive an item that is damaged, defective, or different from what you ordered, please contact Beyond Wellness promptly.

Please provide your order number, a description of the issue, and photographs when reasonably available.

Verified issues will be addressed through an appropriate replacement, refund, or other legally required remedy at no additional cost to the customer.

5. Refund Processing

Once an eligible return is received and inspected, we will notify you of its approval or denial.

Approved refunds will generally be issued to the original payment method within 5–10 business days after approval. Financial institutions may require additional time to post the credit.

For discretionary returns, original shipping charges are generally nonrefundable. Return shipping expenses are the customer's responsibility unless otherwise required by law or agreed upon by Beyond Wellness.

Applicable sales taxes will be refunded when required. Refund deductions will not be im