I haven't been a user very long, but my friend at church introduced me to it. I purchased the lotion to begin with. On the second time I decided I would purchase the rollon as well as the cream with 10,000mg in the cbd. I thought the stronger or higher the mg the more relief I should get. So on the second order I ordered the cream and the roll on. The bag I had the rollon went missing and I was almost out of the cream for I ordered those two items. The cream was liquid like gold and not very full either. Needless to say I was unhappy that I received it so I called and started to leave a message and I was transfered for help and Frank came on the line and I explained what I was calling about and he said I received a cream from a batch that had sat in the sun too long.
The long and the short was Frank sent me a new one at no charge, and said I could keep the one I got. Well it solidified but was only about 1/2 a jar and it was very grainy. I am using it but the potency isn't there and so t will be gone and then I will be able to use the regular creat with the 10,000. It is a geat product and since I use it on my right knee which I had a full knee replacement about a year ago, and about a year and 1/2 ago I had low back surgery, and the CBD gets high marks for helping manage the pain. I will be using this product for quite a long time and I highly recommend you getting some too. It iss expensive the but the relief is worth it and you only have to use a little bit at a time. I always have my 4,000mg lotin as backup as well as the rollon when I travel too.